Terms and Conditions

Acceptance of Terms

By using https://restorationwinstonsalem.com/, you agree to these Terms and Conditions as posted. Restoration Winston Salem may update these Terms, and the latest version will always be on this page. If you keep using the website after changes, you accept the updated Terms.

Services

Restoration Winston Salem offers water, fire, and mold restoration in Winston Salem, North Carolina. Services include on site assessments, repairs, and cleanup. We use third party vendors for some tasks. Service availability depends on project size, location, and schedule.

We aim to meet your needs but cannot guarantee specific timelines or outcomes due to varying conditions.

Quotes, Billing, and Payment

We provide estimates before work starts, but final invoices may differ due to unforeseen issues. Change orders may adjust costs. Deposits may be required.

We accept major credit cards and checks. Late balances may incur fees. Disputes must be raised within 30 days of invoicing to 450 W Hanes Mill Rd #232, Winston-Salem, NC 27105, United States.

Insurance and Claims Assistance

We help with insurance by providing photos and documentation for claims. Restoration Winston Salem does not control insurer approvals or payments. Coverage decisions are made by your insurer, and we cannot guarantee claim outcomes or timelines.

Scheduling, Access, and Site Conditions

We set access windows for assessments and work. You must provide utilities and permissions. Hazardous conditions, pets, or minors may pause work for safety. Delays may occur due to unsafe or unprepared sites. We communicate updates promptly.

Health and Safety

Our team is trained to IICRC standards and uses PPE, containment, negative air systems, and EPA registered disinfectants. We follow safety rules in Winston Salem, North Carolina, to protect you, your property, and our workers during restoration.

Customer Responsibilities

You must remove valuables when asked, disclose preexisting damage, and follow safety and drying instructions. Failure to do so may affect project outcomes or safety. Clear communication helps us complete work effectively.

Warranties and Disclaimers

We offer a one year limited warranty on workmanship, covering defects in our work. Exclusions include preexisting damage, normal wear, hidden conditions, acts of nature, or third party failures. No other warranties apply.

Limitation of Liability

Our liability is limited to the amount you paid for the specific service. We are not responsible for indirect or consequential damages, like lost profits, to the extent allowed by law.

Cancellations and Rescheduling

To cancel or reschedule, notify us in writing to 450 W Hanes Mill Rd #232, Winston-Salem, NC 27105, United States. Fees may apply for late cancellations. Emergency work follows separate scheduling rules.

Intellectual Property

All text, images, and marks on https://restorationwinstonsalem.com/ belong to Restoration Winston Salem or our licensors. You may not copy or use them without written permission from us.

Privacy and Data

Our Privacy Policy, available on https://restorationwinstonsalem.com/, explains data use. Job photos and reports are used for documentation and insurer reviews to support your project and claim process.

Third Party Links and Tools

Any external resources mentioned are for convenience only. You use them at your own discretion. Restoration Winston Salem is not responsible for third party content or services.

Changes to These Terms

Restoration Winston Salem may update these Terms at any time. The latest version will be posted on this page. If you continue using https://restorationwinstonsalem.com/, you accept the revised Terms.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Winston Salem, North Carolina. Any disputes must first be addressed through 30 days of good faith negotiation before legal action. Venue is Winston Salem, North Carolina.

Contact

For questions or inquiries, write to 450 W Hanes Mill Rd #232, Winston-Salem, NC 27105, United States. We will respond to your written requests promptly.

Severability and Entire Agreement

If any part of these Terms is invalid, the rest remains in effect. These Terms are the complete agreement about your use of the website and our services.

Force Majeure

Restoration Winston Salem is not liable for delays or failures caused by events beyond our control, like natural disasters or supply shortages.

This page provides general information and is not legal advice.